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BBB Reviews
Our Reviews
Michael Curran
20:17 09 Jun 20
I am very happy with the service that was provided. Not only were they less expensive than the other places I called,... they completed the work during the time frame they had promised. When I had questions after the work was completed they promptly called me back and sent out a landscape team at no additional charge. I highly recommend this company.
Mike C.read more
steve riffe
19:42 11 May 20
David was on site within a few minutes of appointment time. He and Kyle had the old leaking water heater removed and... new on installed in about an hour. Excellent response time--very professional. Highly recommend Augerpros.read more
Jason Mc
15:07 07 Apr 20
Very pleased with my plumbing experience. Quick responses through text messaging. Fair prices. Professional and... polite plumbers that showed up to the house. They even offered tips on how to save money on the work being performed.read more
Sondra Pohland
15:25 06 Apr 20
I would and have recommended this company to all my friends and family. Very professional, very communicative and very... HONEST. I believe strongly that I could not have found a better fit for my needs. Chance, your are the best!! Thank you!read more
Mary Cyrus
21:23 27 Mar 20
When I initially contacted Jerry on the phone to set up an appointment to address an issue with sediment in my hot... water, he answered immediately and was very personable and professional. Even though I wasn't experiencing an emergency, he was able to dispatch a plumber to me immediately. Mauricio and another plumber arrived very soon after I got off the phone, and they were polite, professional, thorough, fair, and honest. They diagnosed the problem quickly and got straight to work fixing it, without any hidden fees or "gotchas". I've not always had wonderful experiences with other plumbers, but this experience was pain-free, and I'll be happy to work with Augerpros again the future, whenever the need should arise.read more
Roberta Cohen
08:05 28 Feb 20
They jetted my sewer line over a week ago but I waited to post my review to make sure the issue was resolved. And, so... far everything is perfect!!!!
Price- excellent
Service- excellentread more
LaTosha Biggurs
19:33 25 Feb 20
I reached out to Augerpros on Thumb Tack and they responded within the hour with an appointment time. These guys are... real professionals! I was contacted with an expected arrival time and the were here on time and very friendly. They identified the problem and quickly made the repair. I'm recommending them to everyone I know and will use them again if I have any other plumbing issues!read more
Charles Encinias
21:16 20 Feb 20
Great service and dependability. Ownership and Management should be proud of their business and their crew. I highly... recommend Augerpros for any plumbing needs. They will get all of my business going forward...read more
Shiela Brown
17:41 15 Feb 20
EXCELLENT SERVICE! What can I say but thank you 👌👍 to this company, just yesterday our bathroom water heater... wasn't working, it suddenly stopped and I don't know why. After speaking to their friendly customer service agent she scheduled a visit with their technician.
The guys were on time and in just a few hours my bathroom water heater is already working. Great service and reliable staff. Thank you so much!read more
Stephanie Cory
02:07 03 Feb 20
We recently moved into a new office and we needed a drain line installed. I searched the web and came across AugerPros... Plumbing and Drains website. I called staff answered my call. He was very patient with all my questions. We agreed to schedule the work next day. Overall, I am very satisfied with their service, promptness and their rates.read more
Sharon Whitman
06:44 20 Jan 20
Jerry is such a great help! Highly recommended. I called Augerpros Plumbing and Drain to replace my water heater. After... a few hours, it was done and complete. My kids and I are so thankful to Jerry for such fast and efficient work.read more
Matthew Schalk
07:02 17 Jan 20
A big thank you to this company, lately I have been having trouble with my water heater because the unit failed. After... speaking to their customer service they replaced my water heater. Great service and reliable staff. Thank you so much!read more
Aarnes Smith
19:59 08 Jan 20
Mo and Kyle were right on time and extremely professional! They were very efficient and thoroughly explained everything... that was going on with the plumbing issues in my home! Highly recommend giving them a call!read more
Emmanuel Puente
15:40 13 Dec 19
Juan and Kyle were very professional. They were able to explain and fix the problem with our plumbing. Our toilets and... showers were backed up, so they needed to access the clean out, but we didn’t have one. I previously used a different plumber and he was not able to help me for that same reason. Fortunately, Juan and Kyle were able to fix the problem successfully and fairly quickly; it only took them a couple of hours. However, they said I would eventually need to have a clean out installed. Overall, I would highly recommend these guys to friends and family.read more
Carol Clark
02:13 02 Sep 19
Super fantastic service. Professional courteous thorough.Technician did a wonderful job and I would highly recommend... them if you ever need a plumber. I appreciate that he took a long time to get it done correctly and even came back on his day off to finish a couple of details. He has 30 years of experience. Can’t recommend highly enough.Thank you so muchread more
Sharron Payson
16:50 29 Aug 19
I seriously can't say enough good things about their superb customer service. From scheduling the appointment to having... the actual master plumber come out everyone i interacted with was helpful kind and informative. And if you can special request David as the plumber to do your work do it. He was so upfront honest and helpful. Hearing that i had a slab leak was terrifying to me.Thank youread more
Maggie Fleischman
16:47 29 Aug 19
Amazing response time from this company. Dispatch understood the dire emergency i had since my attic was flooding... coming from my water heater on the 3rd floor. Chance the tech showed up in no time and got right to work. From start to finish from the owner of the company. Jerry who took the call to the technician, Chance and his assistant Justin the whole experience was very professional and precisely executed.Overall i was extremely happy with the services and would recommend Auger Pros Plumbing to anyone in need of water heater replacement or repairread more
Amanda Richeson
02:16 18 Aug 19
My two water heaters were approx.11 and 12 years old, respectively. About 3 months ago I had one go out. Auger Pros was... able to put me on the schedule the next day and replaced both water heaters at a reasonable price. Installation was done in about 5 hours. The installers were super nice , courteous and professional and did an awesome job. Would definitely recommendread more
Elizabeth Allington
16:05 03 Aug 19
I called this company after getting an astronomical bid from Baker Brothers to convert my gas water heater to... electric!! It turns out I didn’t even need to a couple of pipes rerouted was all i needed and it ended up much less expensive doing it that way which Baker Brothers didn’t even bother to tell me was an option. I can’t thank Auger Pros enough for their honesty and help with all this-it goes a long way in my book and I will make sure to tell everyone how fair they are compared to the competitionread more
Pearcy Beaupre
01:09 25 Jul 19
Fantastic service.These guys rock! Responsive quality workmanship and showed up on time. We will use them again.Thank... you so muchread more
Absher Overholt
15:44 18 Jul 19
Needed their service again for a different plumbing issue. Again a great experience from the dispatcher taking the call... and scheduling the appointment to the plumber who provided the service Chance! Called them on Friday afternoon and since it wasn't an emergency they had someone here on Monday morning! Professional and pleasant interactions all around. Quick service and knowledgeable staff.They are now my favorite go to for plumbing needs!read more
Bockman Nazario
03:00 30 Jun 19
Fantastic company. I had a water emergency in my kitchen and from the moment the dispatcher answered my phone call. I... knew I was in good hands competent kind and professional.They explained a lot over the phone and won over my confidence. When the service technician arrived at my house he got right to work and solved the problem immediately. Just great in every wayread more
Kenneth Arthur
17:12 15 Jun 19
Had Chance come out to work on our water line near our water meter. Was super nice helpful, and respectful. Did a quick... excellent job!! We just bought an older house with many foreseeable projects in the future and because of how they treated us this time.They will be our first call for each of them!read more
